What is a 500 Error, and What Should I Do if I Encounter It?

A 500 error is a generic error message indicating that something has gone wrong on the platform. This can happen for a variety of reasons.

What Should I Do if I Encounter a 500 Error?

If you encounter a 500 error, please reach out to our support team via the help widget. To assist us in investigating and resolving the issue more efficiently, please provide the following information:

1. What Caused the Error: Let us know what action you were taking when the error occurred (e.g., what button or link you clicked).
2. Referral Number: If the error is related to a referral, please include the referral number.
3. Error ID: Provide us with the Error ID, which is an alphanumeric code that appears with the 500 error message. This helps us trace the specific issue.
4. Time and Timezone: Mention the exact time the error happened and the timezone you were in.

By providing this information, you help us investigate and resolve the issue more quickly. We appreciate your patience and cooperation.